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Help Desk


Delivery & Returns

Where will my order ship from?

Orders to North America, South America & Australia ship from our warehouse in Vancouver, Canada.

Orders to Europe & the rest of the world ship from our warehouse in London, UK.

How long does shipping take?

Please note that due to the current COVID-19 pandemic, fulfillment & shipping delays may occur. We appreciate your patience during this time.

All orders are usually dispatched directly from our warehouses in Canada & the UK within 24 hours or less.

USA & Canadian orders are usually delivered within 3-5 business days after you receive shipment confirmation.

UK orders are usually delivered within 2-3 business days after you receive shipment confirmation.

EU orders are usually delivered within 3-5 business days after you receive shipment confirmation.

Orders to the rest of the world are usually delivered within 5-7 business days after you receive shipment confirmation.

Do you ship to APO/FPO addresses?

USA, CA & the UK USA, CA & UK orders are not subject to taxes or import duties.

EU ORDERS EU duties and VAT are prepaid at the checkout. You will not have to pay any additional fees upon delivery.

REFUSING TO PAY CUSTOMS If you choose to refuse the customs fee and the parcel is returned back to The Beard Struggle, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Do I have to pay any customs or import fees?

USA, CA & the UK USA, CA & UK orders are not subject to taxes or import duties.

EU ORDERS EU duties and VAT are prepaid at the checkout. You will not have to pay any additional fees upon delivery.

REFUSING TO PAY CUSTOMS If you choose to refuse the customs fee and the parcel is returned back to The Beard Struggle, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Where is my order?

After placing your order, you will receive an email from The Beard Struggle. In this email will be both an order number and tracking number. If you follow the link attached, you will be able to see where your shipment currently is.

What is your returns policy?

As advertised, if you are not happy with your product you may return your products within 90 days for a full money back!

  • Products must be returned within 90 days of receiving your order.
  • Returns for the USA, Canada & UK are free.
  • Returns for the rest of the world, customer must pay for their own postage.
  • We only offer refunds onto the original payment method used to make the order.
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
  • Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
I've received a faulty item, what do I do?

We're sorry to hear you have received a faulty item! Please reach out to us and send the following info:

  1. Your Order Number
  2. Item Name
  3. Photos that show:
  • The fault as clearly as possible
  • Full-length photo of the item
  • The Beard Struggle logo and label

Don't worry about sending your faulty item back to us yet. Keep hold of it until you've been in touch.

My order arrived damaged, what do I do?

We're sorry to hear your order was damaged upon delivery. Please reach out to our Customer Support team and they will assist you.